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Frequently Asked Questions
What is your Policy on Returns/Exchanges/Refunds on Prints?
Most importantly I want you to love your new art, including the color and the quality. If you have any concerns or issues, please just contact me and we will work out the issues. In the rare event your art arrives flawed or damaged, It will be replaced at no additional cost to you. My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping. Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it.
What is your normal shipping Policy on Prints?
Allow 3-4 days for production and one week for shipping. Keep weekends and holidays in mind too. My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.
What is your normal shipping Policy on Originals?
If you reside outside of the U.S. or Canada, you will be contacted with a shipping quote. All payments must be received before artwork is shipped.
Regrettably, we are not responsible for duties and taxes required for international shipping.
Please note that we cannot deliver to a P.O. box so please ensure that you provide us with your actual street number address.
What is your Policy on Returns/Exchanges/Refunds on Originals?
All Sales are final.
When ordering an original artwork or any other merchandise that ships directly from the artist there is a 24 hour grace period.
It is important to contact the artist immediately. Cancellations beyond the 24 hour grace period result in a non-refundable purchase.
Cancellation requests must be made within 24 hours of initial purchase time and date. Simply contact the artist with a written request. You are welcome to follow it up with a phone call to 208-577-8407.
Expect to see your refund processed within 5 business days from the date the cancellation request was issued (time and date stamped on cancellation request by email)
In the unlikely event that your order is damaged during shipping you must provide all of the original packaging for the shipper’s inspection. The refund will be considered and issued by the shipper not the artist.
Depending on the type of damage It may be possible for me to repair. Let's also have a conversation about it.
The purchase of any artwork, print or product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All product and content produced by Becka Watkins Art such as, but not limited to, original artwork and their digital reproductions, images, text, video, graphics, logos, and button icons, is the property of Becka Watkins Art or its content suppliers and is protected by U.S. and International copyright laws. All content that is not the property of Becka Watkins Art is used with permission or is in the public domain. The arrangement and compilation of all content are the exclusive property of Becka Watkins Art and are protected by U.S. and International copyright laws. © 2019 Becka Watkins Art, All Rights Reserved, except where permission is expressly given.
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